Refund policy

HASSLE-FREE EXCHANGE OR REFUND

EXCHANGE AND REFUND POLICY Items purchased on sale cannot be exchanged or refunded. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please inform us clearly showing the complete product with the concerned reason promptly. Request an exchange or refund within 7 days of delivery by contacting us through email @

kenandmatt.shop@yahoo.com (Monday to Friday)

VALID REASONS FOR EXCHANGE OR REFUND

Delivered Product is damaged. Delivered product is incomplete (i.e. has missing items and/etc.) Delivered product does not match product description or picture. (Slight color variation or size variation does not qualify for exchange or refund) Delivered product is incorrect (i.e. wrong product)

CONDITIONS FOR EXCHANGE OR REFUND

The product must be unused, unwashed and without any flaws. The product must be returned in the original or similar and undamaged packaging. It must be well packaged leaving no room for it getting damaged on it's way back. The customer is required to explain clearly and elaborating the packaged product. Customer is required to print and label the package with the shipping label which will be provided by our customer service .

PROCESS OF RETURNING THE PRODUCT TO US

Once you have coordinated with our customer service, we will arrange return shipping label from the original Shipping Address you provided at the time of placing your order. Upon receipt of returned goods, Kenandmattcrafts reserves the right to deny an exchange if the product does not meet our conditions for exchange or refund. The decision of the company shall be final. If the returned goods are up to the mark and confirmed by our representative, we may start your refund process that can take up to 15 working days after confirmation. In case of exchange, you may place a new order and notify the order number to us.

ISSUANCE OF REFUNDS

If your product is eligible for a refund, refund processing time would be 7-15 working days.

ORDER CANCELLATION

You may choose to cancel your order any time before the order is processed, kindly contact our Customer Services Team who will be happy to update you on the order status and process a cancellation accordingly.

Return and Exchange Policy will apply accordingly. Furthermore, Kenandmattcrafts holds the right to cancel orders for any reason including but not limited to quality concerns, suspicious account activity or if the item ordered is not available in stock.